iSmile Dental: Emergency Dentist Williamsburg, Dental Implants, Teeth Whitening, Dentures and Invisalign Center

Stay away! My experience was so terrible, I get angry every time I think about it. It’s been two weeks. Came in for a routine cleaning. Some lady in a rush spent just about 10 minutes cleaning my teeth, then spent the next 20 minutes sandbagging me that my teeth have spots and discolorations and, “I haven’t looked at my teeth before”. Mind you, I have Invisaligns, any person with any common sense would know I have probably looked at my teeth! “You had these since you were a child, you had too much fluoride”. I have never seen these after cleaning my entire life! Maybe if she cleaned my teeth properly, the front would not be whiter than the back! But wait, there is more! She doesn’t know how to use the panoramic x-ray machine. So she calls someone else to assist. While my head is in between the x-ray, the guy wants her to use it for the first time on my head! I had to go get a new cleaning. These guys are awful and you should avoid them if you appreciate any normal decent treatment!!

Similar to several other reviews, I was led to believe that they are in-network and that my fillings would be covered by insurance, but that was not the case. Two doctors are listed on ZocDoc as being in-network but neither of them are. I waited several months to having my fillings done explicitly so that they would be covered by my insurance and discussed this with the staff. They knew what insurance I had. Only after my fillings were done was I informed that not a single Dentist in their office is in-network for my insurance. How convenient for a location that makes you pay before submitting to insurance!

I just went for my first visit at this location on 9/1 and the dental hygienist Rob (I believe that's his name, I hope I'm correct because he was amazing) gave me the best care and information to go forward with to keep taking care of my teeth which I truly appreciated. I felt confident and informed after. Dr. Halary also was kind and reasonable about some of the small everyday habits we have and how to make small changes for the health of your teeth and gums. The billing structure they have is a new one for me (may be specific to your insurance type) but I appreciate that they were transparent about it once I was closed out my visit. May work for some people and not others but it was straight forward. I liked the office feel and that everything was pretty much on schedule. Hope it stays that way for the next visit. I will definitely return until otherwise. Thank you!

STAY FAR FAR AWAY FROM THIS CLINIC AND Dr. Portman. I'm not sure how they have so many 5 star reviews (maybe bots?) But if you are doing dental work through insurance, stay far away. I came into the office having seen their great reviews and that they are "in-network" for my insurance, and everything was fine up until the end of the visit. I booked again and did more dental work the next week. A couple weeks later, I see an out of network charge on my insurance for 880$ for JUST the cleaning, driving my dental insurance costs to almost hit the yearly limit. And I received a bill north of 500$ for the rest of my dental work despite already paying a 300$ deductible. Not once were they transparent about their costs, and I have never felt so scammed in the medicine industry. Apparently, they have multiple offices that take different insurances at different locations, and based on your insurance, they will guarantee to bill you out of network - despite them telling you that you are "in-network" and your insurance is "accepted". Listen to the other one-star reviews if you have insurance, and be wary of situations like this. Always ensure costs before they do ANY kind of procedure on you.

WORST PLACE. VERY UNPROFESSIONAL!We have a 2pm appointment today, and they’re supposed to be open the whole day, but when we showed up the whole place was empty. Nobody was picking up the phone either. So they charge the clients a no-show fee if you don’t show up for your appointment. What do we get when the staff don’t show up and just hassle us — having to drag 3 kids to be there on time. UPDATE: No, we did not schedule online. My husband scheduled it for us in person after his visit a few weeks ago. You could have called him to let us know. I don’t even know why you were closed when it was a usual business day for your office.